1. What to keep in mind before starting my kitchen project?
For the first design meeting, we suggest you bring your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer.
We also suggest you go through our vast repository of Kitchen Styles and save the designs you like, so that your designer understands your preferences.
A budget helps your designer recommend a suitable scope and materials.
2. What should I expect from my design consultation?
You can meet a Lavaredo designer at a showroom or arrange a video or phone consultation if you live outside our service areas.
You'll be discussing your home needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalized design proposal with estimated cost.
3. What is a design concept / proposal and what will be included in it?
Your designer will put together reference designs, color palettes and moodboards so that you can understand what your home could look like. Along with the design concept, a tentative quotation with costings will be shared.
4. What is a quotation or BOQ?
A quotation or BOQ is a bill of quantities (BOQ), which is an itemized sheet of all kitchen cabinets, accessories, appliances and additional costs.
5. Where does Lavaredo source furniture and products?
Lavaredo manufactures cabinetry in Thailand and also supplies selected products from specialist brands, including Hettich, Häfele, Kesseböhmer and Blum. Ask your designer to confirm the products and finishes available for your project.
6. How many design iterations can I request?
You may request design revisions until you are happy with the design and budget. We recommend limiting revisions to three or four rounds, as each change affects the schedule.
7. Will I get to see samples and designs before I place the order?
Definitely! Your designer will give you an exclusive walkthrough of our Showroom where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.
8. A furniture item / product from my quotation is now out of stock. What do I do?
Don't worry! Our vast catalog is designed in a way that you'll never run out of beautiful furniture and products to choose from. Please talk to your designer to select an alternate product.
Managing your project
1. Who will manage my project?
Your Lavaredo sales and design contact will coordinate your project from design through completion.
2. How do I receive updates on my home project?
Lavaredo ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via LINE, calls, and site meetings.
3. Who supervises the site work each day?
Lavaredo installation teams coordinate the day-to-day work on your project.
4. Can I stay at home during renovation and installation?
We recommend speaking to your designer about the feasibility of staying in the home while it's being renovated.
5. My project is taking longer than expected. What do I do?
Extended timelines can be due to a lot of factors such as design iterations and on-site complications. We suggest you speak to your Lavaredo designer to resolve your concerns. But rest assured, we will complete your project as soon as possible.
6. I have concerns about my ongoing project. Who do I get in touch with?
Contact your designer or the customer care team to raise a concern about your project. Ask the team to escalate any unresolved issue.
You can send your concerns to the customer care team through LINE @lavaredo-kitchen.