Siam Art Marble Co., Ltd. (Lavaredo) recognises the importance of protecting your personal information. We understand that you value how we collect, use, disclose and transfer it. We use the information you provide to offer products and services tailored to your needs, from us, our affiliates and companies within Siam Art Marble’s data ecosystem. We treat your personal information with reasonable care when providing a personalised experience and customer service.
This Privacy Policy applies to retail locations, websites, applications, social media, online communication channels and other places where your personal data is collected. Please read it together with the terms and conditions of the specific service you use.
In this Privacy Policy, “Personal Data” means information relating to an individual or allowing that individual to be identified, as described below.
We may amend this Privacy Policy from time to time. Please check it regularly for revisions. Changes take effect when the revised policy is published on our website. We will notify you of significant revisions. If a change affects your rights concerning sensitive information under this policy, we will obtain your consent first, unless the law requires otherwise.
1. What types of personal data do we collect?
We may collect or receive the following information directly from you or indirectly from other sources, affiliates, business partners or other companies. The information collected depends on your communications and relationship with us and the products or services you request.
1.1 Personal data: title, full name, gender, age, occupation, qualifications, job title, position or status, business type, nationality, country of residence, date of birth, government-issued identification details (such as identity card, social security, passport, tax identification or driving licence information) and other personal data you provide.
1.2 Contact information: postal, delivery and billing addresses; phone number; email address; LINE ID; Facebook, Google, Twitter and other social media accounts; written communications; and other contact information you provide.
1.3 Membership information: account details, membership card number, reward points, member or customer ID, membership type, customer type, joining or application date, membership duration, bank account and payment details, product or service subscriptions and other membership information.
1.4 Transaction data: payment dates, times and amounts; refunds and balances; reward points; purchase dates and locations; order numbers; appointment dates; collection and delivery addresses, dates and times; recipient responses and email messages; warranty information; complaints and claims; bookings and rentals; transaction history, location and status; purchasing behaviour; and other information about the products and services you buy.
1.5 Technical information: IP and MAC addresses, cookies, web beacons, logs, device identifiers, models and types, network and connection details, access information, single sign-on and login records, access duration and location, time spent on pages, search and browsing history, browser and plug-in types and versions, time zone, operating system, platform and other technical information from the devices and systems you use to access our platform.
1.6 Behavioural information: purchasing behaviour and information obtained through your use of our products and services.
1.7 Personal details: username and password, profile details and photographs, purchases, order history, products and quantities ordered or recalled, website orders, cash-on-delivery details, order IDs, financial records, PINs, interests, preferences, feedback and surveys, satisfaction surveys, social media use, attendance, loyalty programme information, discount codes and promotions, customer service and order details, participation in exhibitions and events, litigation, testing and trials, and other personal details.
1.8 Usage data: your searches and use of our website, platform, applications, products and services; shopping carts and wish lists; saved sale notifications; followed shops; the time of your last click; question-and-answer records; and other usage information.
1.9 Marketing and communication information: your preferences for receiving marketing from us, Siam Art Marble, its affiliates, business partners or other companies, your preferred communication methods and other marketing and communication information.
1.10 Sensitive information: race, religion, political opinions, fingerprints, facial recognition data, health information, physical or mental condition, genetic information, medical history, disability and criminal history.
If you provide a third party’s personal data, such as information about a beneficiary, emergency contact, referrer or referral, please inform them of this Privacy Policy and obtain consent where necessary. This information may include names, addresses, phone numbers, family income and other personal or contact details used for emergency contact, applications or transactions. Sensitive information is collected, used or disclosed only with the required express consent or where the law permits.
We collect personal data about minors and persons who lack or have limited legal capacity only with the consent of the parent, guardian or representative authorised to act for them, where consent is required. We will not knowingly collect data from a person under twenty or a person who lacks or has limited legal capacity without the necessary consent. If we learn that we have collected such information unintentionally, we will promptly delete it or process only the information for which another legal basis applies.
2. Why do we collect, use or disclose your personal information?
2.1 Purposes requiring your consent
Marketing and communications: we collect, use and disclose personal information to send offers, promotions, news, sales information, advertisements, notifications and other marketing communications about products and services from us, Siam Art Marble, its affiliates or our business partners where we cannot rely on another legal basis.
Contact Lavaredo to manage your consent for marketing communications.
2.2 Other purposes and legal bases for which we process your personal data
We may rely on contractual obligations to enter into or perform a contract with you; legal obligations; our legitimate interests or those of third parties; the need to prevent harm to a person’s life, body or health; or the performance of tasks in the public interest or the exercise of official authority.
We may collect, use and disclose your personal information for the following purposes:
1) Products and services: to enter into and manage our contract with you; manage bookings and related activities; process, verify, confirm or cancel payments and transactions; handle orders, deliveries, collections, returns, refunds and exchanges; report delivery progress; receive, pack and label warehouse goods; check warranties; and provide after-sales support, maintenance scheduling and related assistance.
2) Marketing and communications: to provide privileges, promotions, news, discounts, special offers, advertisements, notifications and other communications about our products and services.
3) Loyalty programmes, rewards, prize draws, contests and events: to manage participation, seminars and related communications; register accounts, gifts and events; process, accumulate, add, exchange, redeem, pay with or transfer points; check online and offline usage history; and manage gift certificates and invoicing.
4) Registration and identity verification: to register, identify, verify or certify you or your identity.
5) Customer relationships: to communicate with you as requested or about products and services from us, Siam Art Marble, affiliates and business partners; handle questions, requests, feedback, complaints, claims, disputes and compensation; provide technical assistance; update your information; and facilitate your use of products and services.
6) Personalisation, profiling and data analysis: to recommend relevant products and services, understand your preferences and behaviour, and tailor your experience and content. We may analyse, clean and profile data for market research, surveys, behavioural assessments, statistics, classification and consumption trends, including the products and services you use and your communication preferences. This helps us improve operations, evaluate promotional campaigns, identify and resolve product or service problems, and improve data quality. We collect and disclose information for these purposes in your interests and for the legitimate business interests of Siam Art Marble, its affiliates and business partners, without overriding your fundamental rights. We will request consent where necessary.
7) Business improvement: to assess, develop, research, manage and improve products, services, systems and operations for customers and business partners; identify and resolve problems; create anonymous reports; and assess the effectiveness of products, digital media and marketing campaigns.
8) Website, application and platform functionality: to maintain, operate, monitor and manage these services so that they run smoothly, efficiently and securely; facilitate their use; and improve their design and content.
9) Information technology management: to administer IT systems, communications, security and audits, and manage internal business activities under our rules, policies and procedures.
10) Legal and regulatory obligations: to comply with laws, legal processes and government orders, including those outside Thailand, and cooperate with courts, regulators and law enforcement where required. This may include managing VAT refunds, issuing tax invoices and preparing tax forms, recording and monitoring communications, disclosing information to tax and financial authorities or other government bodies, and investigating or preventing crime.
11) Protecting our interests: to exercise lawful rights and protect our business, property and assets; detect, prevent and respond to fraud, intellectual property infringement and unlawful activity; enforce our terms and conditions; and detect misconduct. This includes using CCTV to monitor events, prevent or report offences and protect business security.
12) Fraud detection: to verify identity, perform legal or regulatory checks, comply with anti-money-laundering requirements, check sanctions lists, conduct internal audits, maintain records and manage assets, systems and other business controls.
13) Corporate transactions: if a sale, transfer, merger, reorganisation or similar event occurs, we may transfer personal data to one or more third parties as part of the transaction.
14) Risk: to manage risks, audit operations and conduct risk assessments.
15) Vital interests: to prevent or stop harm to a person’s life, body or health.
If you cannot provide requested personal information, we may be unable to offer or provide the relevant products or services.
3. Who may receive your personal information?
We may disclose or transfer personal information to the following third parties in Thailand or abroad for the purposes of this Privacy Policy. Please read their privacy policies to understand how they collect, use or disclose information and how those policies apply to you.
3.1 Our service providers
We may engage companies, agents or contractors to provide or facilitate services. We may share personal information with providers of: (1) internet, infrastructure, software, website and IT services; (2) logistics and warehousing; (3) payments; (4) research; (5) data analysis; (6) surveys; (7) auditing; (8) communications, advertising and marketing materials; (9) call centres; (10) events; (11) sales; (12) telecommunications; (13) payment systems, identity verification and Dip Chip services; (14) outsourced management; (15) storage and cloud services; (16) verification services, including Netbay and the Department of Provincial Administration; (17) courier services; and (18) printing. This list is not exhaustive.
Service providers may need access to personal data to perform these services. We provide only the information needed and require them not to use it for other purposes.
3.2 Our business partners
We may transfer personal information to business partners in banking, finance, lending, asset management, investment, insurance, credit cards, telecommunications, marketing, retail, e-commerce, warehousing, logistics, health centres, lifestyle products and services, spas, fitness, rewards, loyalty programmes and data analysis. These may include platforms, vendors or service providers with whom we jointly offer products or services or who have offered them to you. Information shared this way is governed by their privacy policies.
3.3 Social Media Sites
Where social media login is available, you may use it to access our website or platform without completing a form. By doing so, you expressly consent to our accessing and storing public information from your social media account, such as Facebook, Google or Instagram, and other information shown during login. We may send your email address to social media providers to identify your membership and, where appropriate, display advertisements relevant to your preferences and account.
We may work with third parties to offer services or promotions. Some allow you to use a loyalty programme number, log in through an online account or link a social media account to access or subscribe to their services. If you subscribe, we share personal information with the relevant third party. If you do not want information shared this way, do not provide a loyalty or reward programme number, use your online account for those promotions or link it to third-party accounts. Their privacy policies govern information shared in this way.
3.4 Third parties as required by law
We may disclose personal information where necessary to comply with laws, regulatory obligations or requests from law enforcement, courts, officials or government agencies; protect our rights or the rights of others; protect personal safety; or investigate, prevent or address fraud and security issues.
3.5 Consultants in various fields
These advisers include lawyers, technical professionals and auditors who assist with business matters, litigation and legal claims.
3.6 Associations and organizations
We may transfer personal information to associations or organisations, including the Thai Electronic Payment Service Providers Trade Association (TEPA), Electronic Transactions Development Agency (ETDA), Federation of Consumer Organizations Association (TEA), Foundation for Consumers, Thai Chamber of Commerce, Thai Electronic Commerce Operators Association, Retail Association, Shopping Center Association or Ratchaprasong association.
3.7 Assignee of rights and/or duties
Recipients may include third parties involved in restructuring, mergers, partial or complete business transfers, sales, purchases, joint ventures, assignments, or disposal of business assets or shares and similar transactions. Assignees of our rights or duties will comply with this Privacy Policy to protect your personal data.
4. Transfer of personal information abroad
We may disclose or transfer personal data to third parties or servers abroad. The destination country may not offer the same level of protection. We take steps to transfer the information securely and ensure appropriate protection by the recipient, or transfer it in other circumstances permitted by law. We obtain consent for international transfers where required by law.
5. How long do we retain personal information?
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet legal and regulatory obligations. We may retain it longer where applicable law requires.
6. Information Security
We take appropriate measures to protect the confidentiality and security of personal information and prevent loss, unauthorised access, use, alteration, disclosure or destruction. We review our collection methods, storage and processing practices, including physical security measures, under our information technology security policies and guidelines.
7. Cookies and their use
When you visit our website, we automatically collect certain information through cookies.
Cookies are small pieces of information stored on your computer when you visit a website. They store or track usage information for trend analysis, website administration, navigation and preferences. Some cookies are essential for pages to work properly. Others improve browsing, personalise content and make the website easier to use, for example by securely remembering a username or language preference.
Most browsers allow you to accept or refuse cookies. Refusing, removing or blocking them may affect your experience and limit access to some website features or areas.
Third parties may place cookies through our website to display advertisements based on your browsing activities. They may collect browsing history or information about how you reached the site and the pages you visit afterwards. This information may be linked to personal information you previously provided on our website.
8. Your personal data rights
Subject to applicable law and legal exemptions, you may have the following rights.
8.1 Access: you may request access to or a copy of the personal information we collect, use or disclose about you. We may verify your identity before providing it to protect your privacy and security.
8.2 Correction: you may request that personal information we collect, use or disclose about you be corrected so that it is accurate, current, complete and not misleading.
8.3 Data portability: you may obtain personal data in an organised, electronically readable format and transfer it to another controller where you provided the data to us and we process it with your consent or to perform a contract with you.
8.4 Objection: you may object to the collection, use or disclosure of personal information, including for direct marketing.
8.5 Restriction: you may request that we suspend the use of your personal data in certain circumstances.
8.6 Withdrawal of consent: you may withdraw consent at any time for purposes for which you consented to our collection, use or disclosure of personal information.
8.7 Deletion or anonymisation: you may request deletion, destruction or anonymisation of personal data we collect, use or disclose, unless retention is needed to comply with the law or establish, exercise or defend a legal claim.
8.8 Complaints: you may complain to the competent authority if you believe our collection, use or disclosure of personal information is unlawful or inconsistent with applicable data protection law.
9. Contact details
To exercise your personal data rights or ask about this Privacy Policy, contact Siam Art Marble Co., Ltd. (Lavaredo) or its Personal Data Protection Officer at sales@lavaredo-kitchen.com. Email the privacy contact
Product returns
For product returns, exchanges and refunds, see our dedicated customer care page. Returns, Exchanges & Refunds