Contact Lavaredo if a delivered product is damaged, defective or differs from the agreed specifications.
What can be returned, exchanged or refunded?
We understand that sometimes things simply don't work out. At the time of delivery, if you receive a damaged or defective Lavaredo product, or it doesn't match our original specifications, Lavaredo gives you the following options for returning the product:
- Rectify/Replace the returned product.
- Exchange the product. If the replacement costs more, you pay the difference. If it costs less, the difference is refunded or issued as store credit, as applicable.
- Receive store credit or a voucher valid for one year.
We will honor your request to return a product under the following conditions:
- All products must be returned unused with their original price tags and labels.
- The original invoice must be presented upon returning the merchandise.
- Our quality assurance team inspects returned items within 72 hours of the request. Returns can be processed once the items meet the return requirements.
Note:
- Customized furniture pieces purchased from Lavaredo cannot be returned or exchanged.
- Damage or non-manufacturing defects that occur after delivery are not eligible for returns or replacements.
- Kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.
How do I request a return?
Email sales@lavaredo-kitchen.com or contact LINE @lavaredo-kitchen within three days of receiving your order.
When will I receive a replacement?
When a return is accepted, the replacement schedule depends on the product. A Lavaredo representative will keep you informed.
Delay Penalty
What is Delay Penalty?
Delay Penalty is a discount offered to customers when handovers are delayed for a period longer than 15 days after the confirmed move-in date*. This date is communicated in the Project Schedule after all the sales orders are raised.
How much is the penalty?
Contact your dealer or Lavaredo through LINE @lavaredo-kitchen or sales@lavaredo-kitchen.com to discuss a delay claim.
How will the Delay Penalty be paid out?
Penalty per day for every day, beyond 15 days after the committed ready to move-in date, is 0.1% of the total Project Value.
Example: for a move-in date of 1 July 2021 and a net project value of 100,000 baht, a penalty of 100 baht per day applies to delays beyond 16 July.
The maximum delay penalty payable cannot exceed 3% of the total project value.
A project is ready to move in when the kitchen, living room, bedrooms and bathrooms are functional. Minor outstanding items, such as finishing adjustments or delayed freestanding furniture, do not change this status if the home remains functional.
When is the Delay Penalty not applicable?
- In case there are any design changes/ modifications after communication of date of move-in to the customer; this includes change in scope, addition of scope, reduction of scope, material changes, finish changes, aesthetic changes, functional changes, or any other changes that may result in a delay in the manufacturing, procurement or execution at site.
- If the customer handles part of the work, such as electrical work, plumbing, flooring or tiling, the time required is included in the planned move-in date. If that work takes longer or its schedule changes, the move-in date is revised and any delay penalty is calculated from the revised date.
- Delay in access to the site, which results in delay in execution by Lavaredo / Lavaredo partner scope of work.
- Restricted access to the site, which results in delay in execution by Lavaredo / Lavaredo partner scope of work.
- Unavailability of consistent, uninterrupted power or water supply to the site during the execution phase will result in Delay Penalty not being applicable.
- If the customer misses, delays or makes only part of a required payment, Lavaredo is not responsible for the resulting delay beyond the move-in date and the delay penalty does not apply.
- Delay Penalty clause will not be applicable if there is any dependency on the customer to provide approvals from any local authority and they fail to do so prior to the start of project execution.
- Lavaredo shall not be liable to pay Delay Penalty in case of any delay in production or delivery of products ordered from third party/marketplace brands (ie brands other than Lavaredo).
- Force Majeure, which includes, but is not restricted to:
- Any act of god including natural disasters, floods, fire, earthquake, typhoon, cyclone or landslides.
- War, riot, strike, lock-outs, hartal/bandh, accidents, power failure or shortage of fuel.
- Any restrictions imposed by the central, state or local statutory/government authorities.
- Any change in applicable law.
- Any unforeseen supply shocks for raw materials and accessories.
- Any unforeseen manpower supply shocks.
- Any other unforeseen circumstances/causes beyond the reasonable control of Lavaredo.
In a force majeure event, Lavaredo will notify the customer of the resulting delay within 72 hours of the event or of becoming aware of it, whichever is later.